The Times Australia
Google AI
Small Business News

.

Business insurance claims reach record high

  • Written by Media Release



Unsecured creditors to receive $50 million in insurance benefits

The value of insurance claims submitted by Australian businesses to cover bad debts from their suppliers has soared to an all-time record level, according to the latest NCI Trade Credit Risk Index.

As the nation’s leading forecaster of future company insolvencies, the NCI Trade Credit Risk Index reports there were 460 trade credit insurance claims lodged by businesses during the third quarter of 2019, with a total value of $49.9 million.

It is the highest claims amount since NCI’s Trade Credit Risk Index commenced in 2012, easily surpassing the previous high of $44.5 million recorded in Q3 of 2014.

Remarkably, the total claims received value is 46% higher than the previous quarter (Q2 2019; $30.69 million) and well over double the total claims amount from the corresponding period last year (Q3 2018; $22.85 million).

The average claim value received during the quarter was also a relatively high $108,000, which is the highest figure in five years.

The collapse of Gold Coast bulk fuel supply company Mega Bulk Fuels contributed heavily to the enormous value of insurance claims submitted, as did the collapse of NSW grain and hay company Grainpro, Victorian construction supply firm Steller Lining, and British fashion retailer Karen Millen, which is winding down all of its Australian stores.

Results of the Index also reflect the high number of overdue debts currently experienced by Australian businesses, with the latest quarter recording 4,357 overdue debts, albeit down from the 5,557 overdue debts recorded between April-June.

Based on data combining insurance claims received from Australian businesses, collection actions and overdue payments, the NCI Trade Credit Risk Index registered an overall score of 881 – up from 838 at the end of Q2 2019 – to confirm riskier business conditions nationally for bad debts.

NCI Managing Director Kirk Cheesman says the spike in the total value of trade credit insurance claims is due to a combination of a slowing economy and greater awareness amongst business owners to take out trade credit insurance to protect them from bad debts.

“These figures reinforce the high-risk environment for bad debts that Australian businesses are currently in,” he said.

“Businesses need to tread extremely carefully with their suppliers and be mindful that so many are struggling to pay their debts, which in turn can have major ramifications for the cashflow of your business.

“Closely monitoring overdue payments and credit arrangements with suppliers is critical, as is taking out trade credit insurance to ensure your business if protected in the event of suppliers failing to pay due to insolvency.”

Key findings from the latest NCI Trade Credit Risk Index (Q3 2019):

  • Index Score: 881 (up from 838 in Q2 2019)

  • Overdue debts: 4,357 (down from 5,557 in Q2 2019)

  • Collection actions: 1,154 (up from 1,038 in Q2 2019)

  • Claims received – number: 460 (up from 419 in Q2 2019)

  • Claims received – value: $49.9 million (up from $34.1 million in Q2 2019)

  • Claims received – average value: $108,000 (up from $73,000 in Q2 2019)

  • Number of claims paid: 418 (up from 361 in Q2 2019)

  • Value of claims paid: $17.7 million (up from $14.3 million in Q2 2019)

  • Notable business failures: Mega Bulk Fuels, Grainpro, Leimar Group, Steller Lining, Karen Millen Australia

  • State with most claims received: New South Wales (28% of national claims)

  • Other states where claims were received: Victoria (26%), QLD (23%), WA (14%), SA (8%), ACT (1%).

Top 10 industries for trade credit insurance claims received (Q3 2019):

  1. Fuel distributors ($13.09 million)

  2. Building/hardware ($10.12 million)

  3. Electrical ($3.94 million)

  4. Agriculture ($2.71 million)

  5. Food/provisions ($2.08 million)

  6. Plumbing ($2.04 million)

  7. Paper/printing/stationery ($1.83 million)

  8. Miscellaneous ($1.07 million)

  9. Chemicals ($986,263)

  10. Manufacturing ($982,371)

About NCI and the Trade Credit Risk Index

Established in 1985, National Credit Insurance (NCI) is Australia’s leading trade credit insurance broker. Having recorded data since 2006, it has publicly released its NCI Trade Credit Risk Index every quarter since 2012. The higher the Index score, the riskier the trade credit environment.

Property Times

What First-Time Buyers Must Know About Mortgages and Home Ownership

The reality is, owning a home isn’t for everyone. It’s a personal lifestyle decision rather than an obligation. But for those who want long-term security and like the idea of building equity, it’s a worthwhile move. The process of going into home ...

New Year, New Keys: 2026 Strategies for First Home Buyers

We are already over midway through January, and if 2025 was anything to go by, this year will be over before we know it. For Joseph Khalil, Managing Director of With Finance, the start of the year is the most critical time for Australians to take c...

Vendor Advocacy Fees

Vendor advocacy fees can vary widely based on a number of factors, including the type of service provided, the scope of the engagement, and the experience of the advocate. Here's a general breakdown of how these fees might be structured: 1. Flat...

Understanding Kerbside Valuation: A Practical Guide for Property Owners

When it comes to property transactions, not every situation requires a full, detailed valuation. In many cases, lenders, investors, or homeowners simply need a quick, efficient assessment of a property’s approximate market value. This is where a ke...

Food & Dining

The past year saw three quarters of struggling households in NSW & ACT experience food insecurity for the first time – yet the wealth of Australia’s top income earners grew by almost $600,000 a da…

Everyday Australians are struggling to make ends meet, with the cost-of-living crisis the major cause of concern for households across NSW and the ACT.  Data from the 2025 Foodbank Hunger Report showed one in three households in NSW and the ACT ex...

Single and Ready to Mingle – the Coffee Trend Australians Can Expect in 2026

Single-origin coffee is expected to increase in popularity among coffee drinkers over the next 12 months, as the global trend makes its way to Australia. Australians’ love for coffee is well documented, with an estimated 16.3million cups consumed ...

Sweeten Next Year’s Australia Day with Pure Maple Syrup

Are you on the lookout for some delicious recipes to indulge in with your family and friends this upcoming Australia Day? Here we have rounded up a selection of our favourite recipes that we thought may be of interest to you – from refreshing drink...

Australia’s Coffee Culture Faces an Afternoon Rethink as New Research Reveals a Surprising Blind Spot

Australia’s celebrated coffee culture may be world‑class in the morning, but new research* suggests it’s falling short when it comes to the afternoon ritual — and Melbourne, long considered the nation’s café capital, may be the city best placed t...

Business Times

Revealed: Office temps are a productivity risk for business owner…

Alliance Climate Control surveyed 1,000 Australian adults who work in an office at least one day a week. The results show t...

How Furniture Hire Revolutionises Hospitality Business Venues Ins…

First impressions can shape everything, especially in a hospitality business. In fact, guests may not remember the room but...

How Can Chartered Accountants Strengthen Your Business Planning?

Business planning gets messy fast when the numbers feel uncertain, and an accounting firm can bring some clarity to that pi...

The Times Features

5 Cool Ways to Transform Your Interior in 2026

We are at the end of the great Australian summer, and this is the perfect time to start thinking a...

What First-Time Buyers Must Know About Mortgages and Home Ownership

The reality is, owning a home isn’t for everyone. It’s a personal lifestyle decision rather than a...

SHOP 2026’s HOTTEST HOME TRENDS AT LOW PRICES WITH KMART’S FEBRUARY LIVING COLLECTION

Kmart’s fresh new February Living range brings affordable style to every room, showcasing an  insp...

Holafly report finds top global destinations for remote and hybrid workers

Data collected by Holafly found that 8 in 10 professionals plan to travel internationally in 202...

Will Ozempic-style patches help me lose weight? Two experts explain

Could a simple patch, inspired by the weight-loss drug Ozempic[1], really help you shed excess k...

Parks Victoria launches major statewide recruitment drive

The search is on for Victoria's next generation of rangers, with outdoor enthusiasts encouraged ...

Labour crunch to deepen in 2026 as regional skills crisis escalates

A leading talent acquisition expert is warning Australian businesses are facing an unprecedented r...

Technical SEO Fundamentals Every Small Business Website Must Fix in 2026

Technical SEO Fundamentals often sound intimidating to small business owners. Many Melbourne busin...

Most Older Australians Want to Stay in Their Homes Despite Pressure to Downsize

Retirees need credible alternatives to downsizing that respect their preferences The national con...