The Times Australia
Small Business News

.
The Times Real Estate

.

Why IT should be used to support all business departments

  • Written by The Times

Why IT should be used to support all departments and business objectives, not just maintain hardware and software.

Leading IT service provider, TechSpecialist, says it is vital that businesses see IT as a ‘whole of company’ service, not just maintenance of computer hardware and programmes, and while there can be challenges in implementing and maintaining systems that support a range of different departmental capabilities, the outcomes of not doing so are worse.

CEO and Founder of TechSpecialist, Dushern Pather, says it is vital to see IT as a ‘whole of company’ service, in the same way that no two business departments should operate completely separate from each other, but should all work together to achieve the overall business objectives, and ignoring this theory could impact the bottom line.

“Multi-billion dollar venture capitalist firm Andreessen Horowitz has preached for years that ‘every company is a software company’ and we are witnessing this now with the significant growth in cloud and mobile applications, and subsequently their supporting systems, across  companies in every industry,” Pather says.

“IT forms the underlying framework for which business departments interact with each other, and while there is a long list of negative outcomes that result from not having IT infrastructure and systems integrated across the whole company, the most impactful and restrictive item is lack of productivity, which directly impacts revenue.”

However, Dushern warns it won’t necessarily be smooth sailing for IT Managers, who may face a range of challenges when trying to customise and maintain IT systems for different departments, capability requirements and business objectives, and that the first challenge is understanding the business landscape.

“The IT Manager must first understand the business processes that are currently used in order to deliver the end result to the customer or end user. Understanding the internal business processes, gaps, pain points, goals and future strategic direction are central to optimising and delivering the best infrastructure and or application to deliver the necessary outcome.

“Some of the challenges many businesses face are dealing with legacy systems and trying to integrate them with newer technology,” Pather says.

“Ideally new and legacy systems should be presented to users via a single interface to optimise the user experience and provide an easily accessible platform for all business functions.”

Pather says IT Directors need to start from the ground up when reviewing or customising their IT systems to ensure all departments are supported and the systems are customised to assist in company growth and expansion, by ensuring that the foundations are in good health.

“The review needs to include the physical infrastructure components that make up the network, the logical components that sit on the physical underlying infrastructure, and making sure you have a well skilled IT team in place that has foundational infrastructure management experience.

“Organisations will either grow this internally or bring in specialist IT skills. It’s critical that the IT team understands the business requirements and are able to bring the IT solutions to life to meet the business needs.

About TechSpecialist

 

TechSpecialist provides IT services, solutions, consulting and support to SME businesses across Australia, Asia Pacific and Globally.

 

We are a Managed Services provider with a strong focus on Engineering and Infrastructure management and have built a reputation for offering expert advice, best of breed solutions and delivering as promised over the past 14 years.

 

Our wide range of IT services and products includes: Servicedesk / Helpdesk Support, IT Support, Cloud Services, Security, Virtualisation, Data Networking, Hosted Exchange, 24x7 Remote Monitoring, Active Directory, Exchange & Lync, SharePoint, SQL Server and more.

 

SME Business News

In the Digital Age, Online Promotion Isn't Just an Option for Small Businesses – It's a Necessity

The shift to an online-first consumer landscape means small businesses must embrace digital promotion to not only survive but thrive in 2025. From expanding reach to fostering customer loyalty...

Integrated vs. Outsourced Transport Freight Solutions: Which Works Best?

(Source) Transporting goods from one place to another in a smooth and efficient way is essential for all businesses around the world. Regardless of the size, businesses rely on transport freig...

Launchd Acquires ICMI in Bold Play to Redefine the Business of Speakers and Influence

Australia’s leading speaker bureau acquired by next-gen talent and technology Company, modernising the brand, corporate and event industry April 2025 - Launchd, the business underpinned by a...

Why Your Dental Business Needs Professional Digital Marketing Services

Running a successful dental practice today requires more than just great patient care. In a digital-first world, your online presence plays a huge role in how potential patients discover, choos...

Property Times

The Power of Exterior Design: How Facades Influence Property Value

First impressions count when it comes to real estate, and nothing quite sets the tone for a property like its exterior design. A building's facade is more than just an aesthetic element; it is a major factor in assessing the property's worth. In ad...

Maximizing Space in Narrow Lot Homes: Smart Design Solutions

Urban housing markets continue to push homeowners toward smaller, narrower lots as land prices climb and city populations grow. These thin slices of real estate present unique design hurdles that require creative thinking and specialized architectu...

Can You Sell Your House Privately in Queensland? Here’s How

Selling a house privately in Queensland is entirely possible and can be a cost-effective alternative to using a real estate agent. While agents provide valuable expertise, their commissions and fees can take a significant portion of your sale proceed...

Brisbane Homeowners Warned: Non-Compliant Flexible Hoses Pose High Flood Risk

As a homeowner in Brisbane, when you think of the potential for flood damage to your home, you probably think of weather events. But you should know that there may be a ticking time bomb, ready to inflict tens of thousands of dollars in damage, ...

Food & Dining

Sorbet Balls by bubbleme Bring Bite-Sized Cool Spin to Frozen Snacking

A cool new frozen treat is rolling into the ice-cream aisle at Woolworths stores nationwide. Dairy-free, gluten-free and free from artificial colours, bubbleme Sorbet Balls are bite-sized sorbet spheres containing real fruit juice, wrapped in a ...

Yeehaw! The Tennessee BBQ range arrives at Macca’s

Reign in the hunger with our new range packed full of Aussie ingredients 30 April 2025: Howdy partners! Hope you brought your hunger because McDonald’s is satisfying cravings like never before with the brand-new Tennessee BBQ Burger on tour acr...

Client Dinners Done Right: Tips for Meaningful Engagement

Client dinners offer more than just a meal—they’re an opportunity to build lasting business relationships in a more personal and relaxed setting. Done well, these dinners can strengthen client loyalty, open doors for future collaboration, and reinf...

7 Tips to Brew Perfect Mullein Tea Every Time

Brewing the perfect cup of mullein tea can often feel elusive, especially with all the conflicting advice available online. You might struggle with weak flavour, overpowering bitterness, or even the challenge of floating leaves in your cup.  Fortu...

The Times Features

How to buy a coffee machine

For coffee lovers, having a home coffee machine can transform your daily routine, allowing you to enjoy café-quality drinks without leaving your kitchen. But with so many optio...

In the Digital Age, Online Promotion Isn't Just an Option for Small Businesses – It's a Necessity

The shift to an online-first consumer landscape means small businesses must embrace digital promotion to not only survive but thrive in 2025. From expanding reach to fostering cu...

Sorbet Balls by bubbleme Bring Bite-Sized Cool Spin to Frozen Snacking

A cool new frozen treat is rolling into the ice-cream aisle at Woolworths stores nationwide. Dairy-free, gluten-free and free from artificial colours, bubbleme Sorbet Balls ar...

Mind-Body Balance: The Holistic Approach of Personal Training in Moonee Ponds

Key Highlights Discover the benefits of a holistic approach to personal training in Moonee Ponds and nearby Maribyrnong, including residents from Strathmore. Learn how mind-b...

How Online Platforms Empower You to Find Affordable Removalists and Electricity Plans

When you move into a new home, you have many tasks to do. You need to hire removalists and set up your electricity.  In this article, we discuss how online platforms empower you ...

IS ROSEMARY OIL THE SECRET TO BETTER HAIR DAYS? HERE’S WHAT IT CAN DO

Rosemary hair oil is a straightforward natural solution that delivers exceptional results for anyone who wants to enhance their haircare process. It maintains its status in herba...

Business Times

In the Digital Age, Online Promotion Isn't Just an Option for Sma…

The shift to an online-first consumer landscape means small businesses must embrace digital promotion to not only survive b...

Integrated vs. Outsourced Transport Freight Solutions: Which Work…

(Source) Transporting goods from one place to another in a smooth and efficient way is essential for all businesses around...

Launchd Acquires ICMI in Bold Play to Redefine the Business of Sp…

Australia’s leading speaker bureau acquired by next-gen talent and technology Company, modernising the brand, corporate a...

LayBy Shopping