The Times Australia
Google AI
Business and Money

'Panic-buying' events are the new normal; here's how supply chains have adapted

  • Written by Flavio Romero Macau, Senior Lecturer in Supply Chain Management and Global Logistics, Edith Cowan University

I live in Perth. Like most people here, on Sunday I was ready for a busy week of getting the kids to school, going to work, visiting the gym and so on. I planned to spend the hot afternoon at the beach.

That changed with the announcement of a five-day lockdown[1], effective from 6pm, sparked by a security guard at one of Perth’s quarantine hotels testing positive to COVID-19.

The lockdown rules are similar[2] to those in other Australian cities in recent months. Shops for essentials such as groceries, medicine and other necessary supplies remain open. West Australian premier Mark McGowan urged people not to “panic buy[3]”:

There is no need to rush to the supermarket. There will not be a shortage of toilet paper or other goods. You will be able to go out and shop for essentials over the course of this week. I urge everyone to remain calm and to act responsibly.

It made no difference. Within the hour, long queues formed outside supermarkets, service stations and other stores. People stood in 35⁰C heat for up to an hour awaiting their turn to strip store shelves of toilet paper and other items.

Read more: A toilet paper run is like a bank run. The economic fixes are about the same[4]

We’ve seen this all before – nationwide in March[5], in Melbourne in July[6], Adelaide in November, and Sydney in December.

People are nervous, I get it. But the premier is right. There’s no need. The only shortages that will occur are those brought on by this very behaviour.

The good news, however, is that any induced shortages will be short-lived. In fact, by the time you read this, the fuss might be over.

'Panic-buying' events are the new normal; here's how supply chains have adapted A hot day to queue: waiting to take a COVID-19 test at the Royal Perth Hospital Sunday, afternoon, January 31 2021. Richard Wainwright/AAP

The psychology behind stockpiling

For some, the news of a lockdown has little to no effect. Their behaviour is guided by a rational response to uncertainty. They watch in dismay the extreme responses of others during stressful times.

For some a lockdown triggers a complex psychological chain reaction, leading to panic buying and hoarding. Particularly for those more prone to feelings of insecurity and anxiety, stocking up on items is a way to feel more in control. The fact there’s no actual need, because supermarkets will be open tomorrow, has little to do with it. The fear of missing out (FOMO) overcomes rationality.

Not all stockpiling behaviour can be explained away as “irrational”, though. As we’ve seen in recent cases such as GameStop’s share price, people also make “rational” calculations about other people’s behaviour, and respond accordingly.

In this case, based on past evidence, it might seem quite sensible to predict some people will “panic buy” and decide the rational response to that irrational behaviour is to get in first.

Read more: Stocking up to prepare for a crisis isn't 'panic buying'. It's actually a pretty rational choice[7]

There’s little a political leader (or anyone else) can say that will change this. In fact, official warnings against panic buying might even do more harm than good by drawing attention to its probability.

Things will work themselves out

The good news is that any shortages are likely to be very short-lived – even if this lockdown continues beyond its scheduled five days.

Last March, when stockpiling led to weeks-long shortages [8] of toilet paper, hand sanitiser and grocery staples such as pasta, it was because most of Australia was involved. Business and supply chains primed to run as efficiently as possible with highly predictable demand were taken by surprise. They struggled to compensate.

This time, having now had multiple experiences to hone their preparedness and response, supply chain managers know the drill.

Knowing such lockdowns are now a risk, they’ve added more fat to supply chains. Inventory is not kept at a minimum. Supermarkets are quick to limit the amount customers can buy. In most case shelves stripped today will likely be replenished tomorrow.

Read more: A toilet paper run is like a bank run. The economic fixes are about the same[9]

With a localised event, also – in this case Perth and Western Australia’s southwest – extra stock can be diverted from around the country. There’s no need for suppliers to suddenly ramp up production. The only thing stopping supply returning to normal is the speed of transportation and restocking.

What happened across the nation in March 2020 was like a major accident leading to delays and detour on a supply chain highway. This situation is more like a car with a flat tyre slowing the traffic on a local road.

What comes next?

COVID-19 outbreaks – with short, sharp lockdowns in response – look to be part of the “new normal”, until the pandemic is over.

Outbreaks of store stripping also look to be part of the new normal. But so long as we don’t have these outbreaks in multiple states simultaneously, they will pass quickly.

So stay calm and avoid the rush.

Authors: Flavio Romero Macau, Senior Lecturer in Supply Chain Management and Global Logistics, Edith Cowan University

Read more https://theconversation.com/panic-buying-events-are-the-new-normal-heres-how-supply-chains-have-adapted-154362

Business Times

Mint Payments partners with Zip Co to add flexible payment option…

Mint Payments, Australia's leading travel payments specialist, today announced a partnership with Zip Co (ASX: ZIP), a digi...

When Holiday Small Talk Hurts Inclusion at Work

Dr. Tatiana Andreeva, Associate Professor in Management and Organisational Behaviour, Maynooth University, Ireland, tatia...

Reflections invests almost $1 million in Tumut River park to boos…

Reflections Holidays, the largest adventure holiday park group in New South Wales, has launched four tiny homes at its Tu...

The Times Features

Why Fitstop Is the Gym Australians Are Turning to This Christmas

And How ‘Training with Purpose’ Is Replacing the Festive Fitness Guilt Cycle As the festive season ...

Statement from Mayor of Randwick Dylan Parker on Bondi Beach Terror Attack

Our community is heartbroken by the heinous terrorist attack at neighbouring Bondi Beach last nigh...

Coping With Loneliness, Disconnect and Conflict Over the Christmas and Holiday Season

For many people, Christmas is a time of joy and family get-togethers, but for others, it’s a tim...

Surviving “the wet”: how local tourism and accommodation businesses can sustain cash flow in the off-season

Across northern Australia and many coastal regions, “the wet” is not just a weather pattern — it...

“Go west!” Is housing affordable for a single-income family — and where should they look?

For decades, “Go west!” has been shorthand advice for Australians priced out of Sydney and Melbo...

Housing in Canberra: is affordable housing now just a dream?

Canberra was once seen as an outlier in Australia’s housing story — a planned city with steady e...

What effect do residential short-term rentals have on lifestyle and the housing market in Brisbane?

Walk through inner-Brisbane suburbs like Fortitude Valley, New Farm, West End or Teneriffe and i...

The Sydney Harbour Bridge faces tolls once again — despite tolls being abolished years ago. Why?

For many Sydney motorists, the Harbour Bridge toll was meant to be history. The toll booths cam...

The Victorian Paradox: how Labor keeps winning elections even when it feels “unpopular”

If you spend any time in a Melbourne café, a tradie ute yard, a Facebook comments section, or th...