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The Times Australia

Times Media

Nobody remembers what was decided in the meeting. That's the real cost.

  • Written by: Times Media

office meetings

The standard complaint about meetings is that there are too many of them. Fair enough. But the more expensive problem is quieter and rarely mentioned: even the good meetings leak. A room full of people reaches a decision, everyone nods, everyone leaves, and within a day three of them remember three different versions of what was agreed.

The financial cost of a meeting is easy to calculate: salaries times hours. The cost of a decision that quietly dissolves and has to be re-litigated next week is harder to see and almost certainly larger. That second cost is the one worth fixing, and it turns out to be the more tractable of the two.

Note-taking was always a bad job for a human

For as long as meetings have existed, someone has been stuck taking minutes, which is a genuinely awful task. You cannot write down what was said and think about what was said at the same time. So the person taking notes checks out of the actual discussion, and everyone else assumes the notes will capture it, and the result is a document that records the agenda items but misses the one offhand sentence where the real decision happened.

Hybrid work made this worse. Half the room is on a screen, audio drops, the person who would normally scribble is now also running the video call. The note quality fell exactly when clear records became more important.

What changed

Speech recognition got good enough, and then it got cheap enough, to take the job away from the human entirely. Modern transcription runs at accuracy in the mid-90s on clear audio, handles dozens of languages, and now costs cents where it used to cost dollars a minute. The interesting shift is what sits on top of the transcript.

A tool no longer just hands you a wall of text. It identifies who spoke, detects that the recording was a meeting rather than a lecture, and produces a structured note: a short summary, the key points, and the action items, with the decision attached to the moment it was made. Everyone in the room, including the people on screens, gets the same record. There is nothing left to misremember.

Products in this category, including vomo ai, let you capture audio live, upload a recording, or paste a video link, then get the summary and action items back a few minutes later. You can also query the transcript afterward, asking something like "what did we agree on the budget" and getting the answer with the exact quote, which is a far cry from scrolling through an hour of text hoping to find the sentence.

The habit change is the point

The technology is the easy part. The behavior change is what actually captures the value. Teams that adopt this well stop assigning a note-taker at all, which quietly gives one more person their attention back. They stop starting meetings by reconstructing the last one. And they build up a searchable archive of decisions, so the answer to "why did we choose this six months ago" is a search, not an argument.

None of this makes meetings shorter, and it would be dishonest to promise that it does. It makes them stick. For most organisations the problem was never the hour spent in the room. It was that the hour evaporated the moment the room emptied, and that particular leak is now cheap to plug.

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