The Times Australia
Small Business News

.

The Missing Link Launches Copilot Training Amidst Record Organic Growth


The Missing Link, a leading Australian IT solutions provider, proudly announces the launch of its innovative online training program for Microsoft 365 Copilot. This initiative underscores The Missing Link’s dedication to equipping businesses with advanced tools and knowledge to enhance productivity and streamline workflows, all while celebrating a year of exceptional organic growth.

“Our Microsoft Copilot training program stands out because it’s both flexible and scalable,” said Matt Dunn, Head of Automation at The Missing Link. “Whether it's for a single user or over 5,000 users, our training can be consumed as is or customised to meet specific business requirements. We ensure the content is contextualised with industry-specific examples and use cases relevant to our client's needs, providing a truly tailored learning experience.”

Comprehensive training program

The training program covers:

  • Generative AI (GenAI) basics

  • Prompt engineering techniques

  • Using Copilot in Microsoft 365 tools like Teams, Word, PowerPoint, Outlook, and Excel

  • Integrating Copilot into daily tasks

Proven expertise

Developed by The Missing Link's AI and Automation division, the course leverages extensive industry experience:

  • Trained over 10,000 end-users in responsible AI use

  • Assisted 30+ organisations in assessing readiness for Copilot adoption across various sectors, including financial services, legal, government, health, consulting, construction, and supply chain

  • Implemented AI strategies and upskilled teams for over a dozen clients

  • Developed secure AI solutions for financial services and construction industries

  • Innovative AI applications, such as converting email conversations into order data for an aviation supplier, using generative AI.

An organic powerhouse driving continued business growth

The success of the AI and Automation division highlights The Missing Link’s broader strategy of sustained growth and innovation. In its 27-year history, the company has achieved growth in 24 of those years. The latest fiscal year, FY2024, marked the eighth consecutive year of growth, with revenues nearing a record $120 million across its security, infrastructure, and AI & Automation divisions – cementing its position as one of Australia’s leading home-grown IT Solutions Providers. Additionally, The Missing Link has nearly doubled its workforce in recent years, now eclipsing 200 professionals.

“Our clients and vendors are responding to our unwavering commitment to innovation, customer satisfaction, and investing in our team,” said Alex Gambotto, CEO of The Missing Link. “I am incredibly proud of our team for achieving a record-breaking Q4 and a 27-year record month in June, resulting in remarkable overall growth. The launch of our Copilot training program highlights our dedication to staying ahead of industry trends and meeting our clients’ evolving needs. By focusing on innovative solutions, we continue to provide exceptional value and service.”

Recognised excellence

This commitment to excellence has been recognised with numerous prestigious awards over the last 12 months, including:

  • Cloudtango MSP (Managed Service Provider) Select 2024

  • Dell Medium Business Top Performer

  • Netskope Premier Service Delivery Partner

  • Mimecast Partner Champion Award: Technical 2023

  • Rapid7 Partner of the Year

  • Proofpoint Most Valuable Partner of the Year

  • Exabeam MSSP/MDR of the Year (APJ)

Unwavering commitment

The Missing Link reported CSAT scores averaging consistently over 98%, reflecting their dedication to providing robust IT and Cloud solutions, security services, and AI & Automation services.

For more information, visit their Microsoft 365 Copilot Fundamentals Course or contact 1300 865 865.

To learn more, visit www.themissinglink.com.au.

Property Times

Top Tips for Finding the Ideal Block to Build Your Home

There’s something deeply personal and exciting about building your own home. You’re not just choosing paint colours or furniture, you’re creating a space that reflects your lifestyle, your dreams, and your future. However, before you start sketchin...

The Home Buying Process Explained Step by Step

Buying a home is a thrilling milestone, but it can also feel like navigating a maze without a map. With paperwork, finances, and decisions at every turn, understanding the home-buying process is crucial for success. Whether you're a first-time buye...

Thinking of Selling Your Home? Here’s What You Need to Know

Selling a home is more than just putting up a “For Sale” sign. It’s a strategic process that involves preparation, pricing, and negotiation - all aimed at getting the best value for your property. Let’s go through the most important steps to take b...

Smart Ways to Earn Passive Income from Real Estate

Imagine making money without doing much work. You get paid even while you sleep, travel, or do fun things. This is called passive income. Indeed, real estate has great ways to do this. You don't have to be a landlord all day; similarly, you don't h...

Food & Dining

Onsite Caterer vs a Full Service Venue: 9 important things to explore

Choosing between an external catering company and an all-inclusive venue is a major decision that affects cost, flexibility, food quality, and the overall event experience. Venues with in-house catering offer convenience and streamlined coordinatio...

Meal Prep as Self-Care? The One Small Habit That Could Improve Your Mood, Focus & Confidence

What if the secret to feeling calmer, more focused, and emotionally resilient wasn’t found in a supplement or self-help book — but in your fridge? That’s the surprising link uncovered by leading dietitians Anna Debenham and Alex Parker from The Biti...

Cult Favourite, TokyoTaco, Opens Beachfront at Mooloolaba this June

FREE Tokyo Tacos to Celebrate!  Cult favourite Japanese-Mexican restaurant TokyoTaco is opening a beachfront venue at the Mooloolaba Esplanade on Queensland’s Sunshine Coast this June.  The doors of the new venue will open on 18 June and to cel...

International lager claims crown as Australia’s most preferred beer

Launching its inaugural ‘Brand Map of Australia’, Tracksuit reveals Corona as the nation’s most preferred beer  Sydney, Thursday, 29 May 2025 - From iconic mass-produced lagers to innovative craft brews, beer is woven into the fabric of Australi...

Business Times

Agentforce for Financial Services: Merging AI and Human Expertise…

In this rapidly evolving world of financial services, deploying customer experiences that are personalized and intelligen...

Samsara Eco and lululemon announce 10 year partnership

lululemon and Samsara Eco Announce 10-Year Plan to Advance Recycled Material Portfolio Plan will see lululemon source a...

Barelli Bathrooms announces celebrity interior designer Kellie Ri…

Barelli Bathrooms, a leading name in contemporary bathroom accessories and design, is proud to announce its new national ...

The Times Features

Ways to Attract Tenants in a Competitive Rental Market

In the kind of rental market we’ve got now, standing out is half the battle. The other half? Actually getting someone to sign that lease. With interest rates doing backflips and ...

Top Tips for Finding the Ideal Block to Build Your Home

There’s something deeply personal and exciting about building your own home. You’re not just choosing paint colours or furniture, you’re creating a space that reflects your lifes...

The Home Buying Process Explained Step by Step

Buying a home is a thrilling milestone, but it can also feel like navigating a maze without a map. With paperwork, finances, and decisions at every turn, understanding the home-b...

Thinking of Selling Your Home? Here’s What You Need to Know

Selling a home is more than just putting up a “For Sale” sign. It’s a strategic process that involves preparation, pricing, and negotiation - all aimed at getting the best value ...

Smart Ways to Earn Passive Income from Real Estate

Imagine making money without doing much work. You get paid even while you sleep, travel, or do fun things. This is called passive income. Indeed, real estate has great ways to do...

Small Details, Big Difference: How Minor Decor Tweaks Can Redefine Your Home

Have you ever walked into a home that felt effortlessly stylish, but you couldn’t quite figure out why? It’s often not about major renovations; it’s the small details that make a...