The Missing Link, a leader in intelligent AI and automation solutions collaborates with Flinders University to deliver a bespoke Microsoft 365 Copilot training program. This partnership equips staff with the tools and expertise to adopt AI securely, responsibly, and effectively, fostering innovation and productivity across the university.

“Flinders University’s commitment to training demonstrates how investing in training people creates measurable outcomes,” said Matt Dunn, Head of AI and Automation at The Missing Link. “Training empowers staff to adopt AI responsibly, unlocking innovation and improving collaboration.”

A bespoke AI training program

The program, customised to meet Flinders University’s needs, is delivered in two comprehensive phases:

• Phase 1: Foundational training (online) – Introduces generative AI, prompt engineering, and Copilot’s features in Microsoft tools like Word, PowerPoint, and Outlook, with a focus on security and user empowerment.

• Phase 2: Advanced training (instructor-led) – Offers hands-on guidance for developing AI agents, optimising workflows, and embedding best practices for scalable AI integration.

Why this training stands out

Flinders University’s forward-thinking approach ensures long-term success through:

• Empowered staff: Equipped staff with practical knowledge to adopt Copilot.

• Real-world relevance: Context-specific training delivers immediate impact.

• Celebration of success: Digital badges recognise achievements and support professional growth.

“We have greatly benefited from partnering with The Missing Link to deliver up-to-date training modules on Microsoft Copilot M365. This collaboration has enabled us to stay ahead of rapid technological advancements, allowing our user community to focus on high-value experimental activities and effectively leverage emerging technologies,” said Tom Upitis, Associate Director IDS Strategy, Innovation and AI, Flinders University.

Driving results and what’s next

Early feedback highlights the program’s success, with staff already leveraging Microsoft 365 Copilot to streamline workflows and improve quality of work. Looking ahead, Flinders University plans to:

• Expand the Copilot community to promote greater collaboration and innovation.

• Refine governance frameworks for secure, scalable AI adoption.

For more information, visit The Missing Link’s Microsoft 365 Copilot Fundamentals Course or contact 1300 865 865. To learn more, visit www.themissinglink.com.au.