The Times Australia
News From Asia

.

MSIG Hong Kong launches its new brand campaign "Serving with Heart, Putting You above All"

The campaign will highlight MSIG’s Hong Kong’s excellence in extraordinary claims services and its offer of day-to-day protection to customers

HONG KONG SAR - Media OutReach Newswire - 20 May 2024 - MSIG Insurance (Hong Kong) Limited ("MSIG") has unveiled its first-ever mass branding campaign in Hong Kong.

The campaign, titled "Serving with Heart, Putting You above All", showcases the Company's commitment to providing extraordinary customer service and exceptional claims management. With dedication to our core values, we go above and beyond to surpass customers' expectations, ensuring a truly remarkable experience that sets us apart.

Articulating core values

The campaign serves as a testament to MSIG's dedication to extraordinary service, demonstrating how the Company offers day-to-day protection for its valued customers through 3 selected scenarios. These scenarios will be brought to life in 3 captivating videos, featuring influential key opinion leaders ("KOLs") in their respective fields. YouTuber Tat Gor, Model Eunice Yip, and social media and digital content strategist Tim Fung have been chosen to target the millennial audience segment.

Each video will highlight 4 characters dressed in suits, symbolising our professional claims service. These characters will assist the KOLs in relatable scenarios, such as healthcare issues, home flooding and travel delays caused by adverse weather. By illustrating these scenarios, the videos effectively convey MSIG's commitment to promptly and skillfully addressing customers' needs, providing them with assurance and comfort during unexpected circumstances. Customers can rest assured, knowing that they will receive timely and sincere assistance from MSIG.

Throughout the campaign period, the videos will be strategically broadcast across prominent social media platforms, including YouTube, Facebook, Instagram, LinkedIn, the ViuTV app, and other online portals.

With a rich history dating back to 1855, MSIG has been dedicated to providing comprehensive general insurance solutions to its valued customers in Hong Kong. The "Serving with Heart, Putting You above All" campaign not only pays homage to MSIG's Japanese roots, but also reaffirms the Company's enduring values of service excellence, innovation and reliability. Over the years, these core values have consistently led MSIG to receive numerous industry accolades and awards, recognising its exceptional claims management and continuous efforts in digital innovation.

Philip Kent, Chief Executive Officer, MSIG Insurance (Hong Kong) Limited, said: "The launch of this new initiative is an important milestone for the Company as we embark on our first large-scale effort to reach out to all members of the public in Hong Kong through an above-the-line campaign. I believe we have very strong, clear messages to convey about our extraordinary service in claims management and customer service, and these are stories worth telling. As ever, it is the people in our teams who make our success possible, and they continually go above and beyond to surpass customer expectations and provide exceptional service for our customers. I am excited about getting this message across in our new campaign and look forward to seeing it in action."
Hashtag: #msig






The issuer is solely responsible for the content of this announcement.

MSIG Insurance (Hong Kong) Limited (“MSIG”)

MSIG is a wholly owned subsidiary of Mitsui Sumitomo Insurance Co Ltd and a member of the MS&AD Insurance Group, Asia's leading general insurance brand with presence in 50 countries and regions globally. The Group is amongst the world's top 10 insurance groups based on gross revenue and one of Japan's leading insurers with A+ Stable credit rating. With over 40,000 employees world-wide, MSIG is represented in all ASEAN markets as well as in Australia, New Zealand, Hong Kong, Mainland China, Korea, India and Taiwan.

MSIG Hong Kong offers a wide range of solutions and services through an extensive distribution network including agents, brokers, and bancassurance alliances with leading banks. It has been providing general insurance solutions to customers in Hong Kong for more than 160 years, dating as far back as 1855.

Times Magazine

Headless CMS in Digital Twins and 3D Product Experiences

Image by freepik As the metaverse becomes more advanced and accessible, it's clear that multiple sectors will use digital twins and 3D product experiences to visualize, connect, and streamline efforts better. A digital twin is a virtual replica of ...

The Decline of Hyper-Casual: How Mid-Core Mobile Games Took Over in 2025

In recent years, the mobile gaming landscape has undergone a significant transformation, with mid-core mobile games emerging as the dominant force in app stores by 2025. This shift is underpinned by changing user habits and evolving monetization tr...

Understanding ITIL 4 and PRINCE2 Project Management Synergy

Key Highlights ITIL 4 focuses on IT service management, emphasising continual improvement and value creation through modern digital transformation approaches. PRINCE2 project management supports systematic planning and execution of projects wit...

What AI Adoption Means for the Future of Workplace Risk Management

Image by freepik As industrial operations become more complex and fast-paced, the risks faced by workers and employers alike continue to grow. Traditional safety models—reliant on manual oversight, reactive investigations, and standardised checklist...

From Beach Bops to Alpine Anthems: Your Sonos Survival Guide for a Long Weekend Escape

Alright, fellow adventurers and relaxation enthusiasts! So, you've packed your bags, charged your devices, and mentally prepared for that glorious King's Birthday long weekend. But hold on, are you really ready? Because a true long weekend warrior kn...

Effective Commercial Pest Control Solutions for a Safer Workplace

Keeping a workplace clean, safe, and free from pests is essential for maintaining productivity, protecting employee health, and upholding a company's reputation. Pests pose health risks, can cause structural damage, and can lead to serious legal an...

The Times Features

The Role of Your GP in Creating a Chronic Disease Management Plan That Works

Living with a long-term condition, whether that is diabetes, asthma, arthritis or heart disease, means making hundreds of small decisions every day. You plan your diet against m...

Troubleshooting Flickering Lights: A Comprehensive Guide for Homeowners

Image by rawpixel.com on Freepik Effectively addressing flickering lights in your home is more than just a matter of convenience; it's a pivotal aspect of both home safety and en...

My shins hurt after running. Could it be shin splints?

If you’ve started running for the first time, started again after a break, or your workout is more intense, you might have felt it. A dull, nagging ache down your shins after...

Metal Roof Replacement Cost Per Square Metre in 2025: A Comprehensive Guide for Australian Homeowners

In recent years, the trend of installing metal roofs has surged across Australia. With their reputation for being both robust and visually appealing, it's easy to understand thei...

Why You’re Always Adjusting Your Bra — and What to Do Instead

Image by freepik It starts with a gentle tug, then a subtle shift, and before you know it, you're adjusting your bra again — in the middle of work, at dinner, even on the couch. I...

How to Tell If Your Eyes Are Working Harder Than They Should Be

Image by freepik Most of us take our vision for granted—until it starts to let us down. Whether it's squinting at your phone, rubbing your eyes at the end of the day, or feeling ...