The Times Australia
Business and Money

Bunnings has toppled Woolworths as Australia’s most ‘trusted’ brand – what makes us trust a brand in the first place?

  • Written by Louise Grimmer, Senior Lecturer in Retail Marketing, University of Tasmania

Think of some of the world’s biggest brands: Nike, McDonald’s, Coca-Cola, Apple. With what do you associate them? Are they positive associations? Now consider, do you trust them?

Brand trust is a measure of how customers feel about a brand in terms of how well the brand delivers on its promises. Trust is an important measure for any...

Read more: Bunnings has toppled Woolworths as Australia’s most ‘trusted’ brand – what makes us trust a brand...

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