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The Times Australia

how the attention economy helps stoke aggression towards retail workers

  • Written by: Nathalie Collins, Senior Lecturer, Edith Cowan University
how the attention economy helps stoke aggression towards retail workersShutterstock

A Melbourne bookshop worker shoved down an escalator. Another scalded by a cup of hot coffee thrown at them. A trolley thrown at yet another.

These are three of the more shocking incidents in what Australian retailers and unions say is an epidemic of abuse and aggression directed towards retail staff.

The Shop, Distributive and Allied...

Read more: how the attention economy helps stoke aggression towards retail workers

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