The Times Australia
The Times World News

.

Gender-based violence is a big concern in hospitality – and women bear the brunt of managing it

  • Written by Julia Coffey, Senior Lecturer in Sociology, University of Newcastle
Gender-based violence is a big concern in hospitality – and women bear the brunt of managing it

Gender-based violence, particularly sexual harassment, is a serious and persistent problem across the workforce.

But our new research[1] paints a concerning picture of the extent of the problem in the hospitality industry.

We interviewed 124 hospitality workers in Melbourne and Newcastle from a range of different bars, restaurants and cafes.

We found young women, queer and gender diverse workers[2] are on the front line in responding to and managing the threat of gender-based violence in their venues.

Women bar workers were also routinely seen as “better suited[3]” to manage the threat of violence.

Read more: Welcome to your first job: expect to be underpaid, bullied, harassed or exploited in some way[4]

‘The line is clear’

Gendered dynamics[5] are particularly stark in service labour.

Enduring sexual harassment was described as a routine “part of the job[6]” for young people, particularly in women in bar work.

Workers insisted the line between friendliness and harassment from patrons in bar work is “very clear”. Karen*, a bar worker from Melbourne, said

The line is very clear. I think it’s as soon as you feel unsafe in a situation, it’s like ‘don’t say to me, anything explicit about what you want to do with me’. That’s obviously, deeply inappropriate. I’m serving you a drink.

Read more: 72% of Australians have been sexually harassed. The system we have to fix this problem is set up to fail[7]

Ben, a barista in Newcastle, wanted management to clearly designate “the line” for what is “acceptable” or “unacceptable” behaviour, rather than placing responsibility on the individual to “speak out”.

Why is it not standardised across venues? I feel like that line [calling out bad behaviour] is dictated by your superiors.

Workers like Ben, whose managers didn’t have processes for protecting staff, meant risks had to be assessed and navigated by workers on their own. Learning how to manage harassing or abusive customers was considered a normal and essential part of the job, particularly impacting women, gender diverse and queer workers.

Women routinely expected to manage violence

In our study, women bar workers were regularly called upon to defuse violent or aggressive patrons. Women were expected to be “calmer” and “kinder”, creating significant risk of harm for them.

Felicity, a Melbourne bar worker, said:

If a guy is in for a bit of argie [looking to fight], the absolute worst thing you can do is send a male bar member to deal with it […] Women can deescalate that situation far better, nine times out of ten.

A pub worker from Newcastle, Stan, said:

Some guys just want to kick off and will start a fight over anything […] It doesn’t matter what you do in those situations, you’re pretty much fucked. Unless you’re a female [staff member], to be honest.

This expectation to manage violence is an unrecognised extra form of gendered labour which women are primarily expected to undertake.

Women, queer and gender diverse workers also described instances of being spat at, followed home, and threats of physical and sexual violence.

Given the scale and breadth of gendered violence against women[8], the normalised position that women are “better suited” to manage violence is risky and exploitative.

Five recommendations to change the industry

We suggest five recommendations targeting employers, policy and resourcing to create change in the industry.

  1. new policies for addressing sexual harassment in front-of-house service labour are needed. This includes processes for registering and resolving complaints, investigations and outcomes, which should be developed by government and industry in consultation with workers

  2. the hospitality industry should develop tailored approaches, in line with the new positive duty under the Sex Discrimination Act[9], to support businesses and venues to prevent and respond to sexual harassment. This should address key areas such as effective education and training[10]. It should also focus on recording all instances of gender-based violence so the true scale of the problem can be better understood and monitored over time

  3. hospitality management strategies should implement a “zero tolerance” approach to account for, and reduce the risk of, sexual and gender-based harassment. Behavioural expectations between workers, and workers and employers, should be discussed and agreed upon

  4. hospitality venues must continue to improve gender equity across all staffing positions to support developing skills and the value of diverse experience in hospitality

  5. increased state and federal funding is needed for local organisations to deliver training, resources and campaigning tailored for hospitality workers based on their experiences. This will lead to better outcomes in the industry.

These changes can create safer and more respectful workplaces for all.

*All names attributed to quotes from participants in this study are pseudonyms.

Read more https://theconversation.com/gender-based-violence-is-a-big-concern-in-hospitality-and-women-bear-the-brunt-of-managing-it-212107

Times Magazine

Building an AI-First Culture in Your Company

AI isn't just something to think about anymore - it's becoming part of how we live and work, whether we like it or not. At the office, it definitely helps us move faster. But here's the thing: just using tools like ChatGPT or plugging AI into your wo...

Data Management Isn't Just About Tech—Here’s Why It’s a Human Problem Too

Photo by Kevin Kuby Manuel O. Diaz Jr.We live in a world drowning in data. Every click, swipe, medical scan, and financial transaction generates information, so much that managing it all has become one of the biggest challenges of our digital age. Bu...

Headless CMS in Digital Twins and 3D Product Experiences

Image by freepik As the metaverse becomes more advanced and accessible, it's clear that multiple sectors will use digital twins and 3D product experiences to visualize, connect, and streamline efforts better. A digital twin is a virtual replica of ...

The Decline of Hyper-Casual: How Mid-Core Mobile Games Took Over in 2025

In recent years, the mobile gaming landscape has undergone a significant transformation, with mid-core mobile games emerging as the dominant force in app stores by 2025. This shift is underpinned by changing user habits and evolving monetization tr...

Understanding ITIL 4 and PRINCE2 Project Management Synergy

Key Highlights ITIL 4 focuses on IT service management, emphasising continual improvement and value creation through modern digital transformation approaches. PRINCE2 project management supports systematic planning and execution of projects wit...

What AI Adoption Means for the Future of Workplace Risk Management

Image by freepik As industrial operations become more complex and fast-paced, the risks faced by workers and employers alike continue to grow. Traditional safety models—reliant on manual oversight, reactive investigations, and standardised checklist...

The Times Features

Is our mental health determined by where we live – or is it the other way round? New research sheds more light

Ever felt like where you live is having an impact on your mental health? Turns out, you’re not imagining things. Our new analysis[1] of eight years of data from the New Zeal...

Going Off the Beaten Path? Here's How to Power Up Without the Grid

There’s something incredibly freeing about heading off the beaten path. No traffic, no crowded campsites, no glowing screens in every direction — just you, the landscape, and the...

West HQ is bringing in a season of culinary celebration this July

Western Sydney’s leading entertainment and lifestyle precinct is bringing the fire this July and not just in the kitchen. From $29 lobster feasts and award-winning Asian banque...

What Endo Took and What It Gave Me

From pain to purpose: how one woman turned endometriosis into a movement After years of misdiagnosis, hormone chaos, and major surgery, Jo Barry was done being dismissed. What beg...

Why Parents Must Break the Silence on Money and Start Teaching Financial Skills at Home

Australia’s financial literacy rates are in decline, and our kids are paying the price. Certified Money Coach and Financial Educator Sandra McGuire, who has over 20 years’ exp...

Australia’s Grill’d Transforms Operations with Qlik

Boosting Burgers and Business Clean, connected data powers real-time insights, smarter staffing, and standout customer experiences Sydney, Australia, 14 July 2025 – Qlik®, a g...