The Times Australia
Mirvac Harbourside
Business and Money

Ways to Add Value to Your Business



Improving your business can significantly help you stand out among your competitors for increased sales revenue and profit margins, since your customers will be willing to invest in your business for the value you offer.

As there’s a lot of competition in the business industry, you need to offer something extra to your customers that will attract them to your business. Whether your business operates in the conveyor belt design niche or provides online services, you can always add value to your business. If you’re interested in knowing how to do so, keep reading this article!

1.    Offer Better Quality

Whenever quality is mentioned, most business owners only think about offering products that are highly durable or boast exceptional design. However, it’s more than just that.

Of course, you can provide high-quality products or services to your customers at a reasonable price compared to the market average, but you should also focus on how your business solves customers’ problems.

You should ask yourself what problems your product/services are solving and how you can provide even more value to them. For this, you also need to take feedback from your customers to better your business and boost overall value.

2.    Provide Additional Expert Advice to Your Customers

Obviously, your customers may want the best products/services at the best rates, and you can boost the overall value of the offer by providing expert advice for free. You should think about what your expertise is and how you can help your customers with it.

For instance, you may be able to teach them how to use a product or enhance their overall experience with the product or service after they purchase them from you. This will make them want to revisit you in the future since your competencies, skills, and knowledge are a great deal to them.

3.    Improve Customer Service

If you want to scale your business, you should improve your customer service as well. Whether your business requires technical support or your customers simply need a query to be answered, customer service can make or break your business.

Not resolving customers’ issues or replying to them timely can be a huge turn-off for them, which could lead to them not returning to your business. Therefore, you shouldn’t compromise on your customer service and should train your employees well, so they can provide exceptional support round the clock to keep your customers happier and generate word-of-mouth referrals.

4.    Increase Convenience

People are always looking for convenience, and that’s why they prefer online shopping over the traditional shopping method. The best example is fast food restaurants. They don’t just prepare your food in a few minutes, but also offer delivery services. All this brings convenience to customers.

Therefore, you should think of ways you can bring convenience to them, whether that’s through online shopping, quick delivery service, or simple business operations.

5.    Generate Loyal Customers

Your loyal customers are the backbone of your business. You should not only cherish them but also try to generate more loyal customers by offering discounts and creating a reward program to encourage customers to achieve the milestones while availing of the exclusive perks.

All this will lead to a boost in sales revenue and higher income for your business. In addition, you should always take your customers' feedback very seriously to make them feel valued and appreciated. 

Mirvac Harbourside

Business Times

Your CEO Has More Reach Than Your Ad Budget – You’re Just Not Usi…

By Patrice Pandeleos, Managing Director of Seven Communications If your CEO hides behind a logo while competitors build infl...

From Farms to Festivals: How Regional NSW Is Repurposing Shipping…

When you travel through regional NSW, you start to notice how resourceful communities can be. Open paddocks, winding countr...

Nail it with points: Flybuys members can redeem points for instan…

Flybuys launches new in-store redemption at Bunnings stores across Australia Tuesday 19 August, 2025 – Flybuys, Australia’s ...

The Times Features

Do kids really need vitamin supplements?

Walk down the health aisle of any supermarket and you’ll see shelves lined with brightly packa...

Why is it so shameful to have missing or damaged teeth?

When your teeth and gums are in good condition, you might not even notice their impact on your...

Australian travellers at risk of ATM fee rip-offs according to new data from Wise

Wise, the global technology company building the smartest way to spend and manage money internat...

Does ‘fasted’ cardio help you lose weight? Here’s the science

Every few years, the concept of fasted exercise training pops up all over social media. Faste...

How Music and Culture Are Shaping Family Road Trips in Australia

School holiday season is here, and Aussies aren’t just hitting the road - they’re following the musi...

The Role of Spinal Physiotherapy in Recovery and Long-Term Wellbeing

Back pain and spinal conditions are among the most common reasons people seek medical support, oft...

Italian Lamb Ragu Recipe: The Best Ragù di Agnello for Pasta

Ciao! It’s Friday night, and the weekend is calling for a little Italian magic. What’s better than t...

It’s OK to use paracetamol in pregnancy. Here’s what the science says about the link with autism

United States President Donald Trump has urged pregnant women[1] to avoid paracetamol except in ...

How much money do you need to be happy? Here’s what the research says

Over the next decade, Elon Musk could become the world’s first trillionaire[1]. The Tesla board ...