Creating a Workplace Where People Thrive: Your Role in Psychological Safety
- Written by: Gina Battye
Many people mistakenly believe that creating a psychologically safe workplace is solely the responsibility of the leadership team within an organization. However, creating a psychologically safe environment is a collaborative effort.
Every single individual within the organization plays a crucial role in creating a workplace where everyone can not just survive but thrive. From bringing your Authentic Self to work, to practicing effective communication and navigating team dynamics, to creating safe spaces and actively participating, it requires commitment and effort from everyone, regardless of their role or level of seniority.
You must remember that the responsibility for cultivating psychological safety doesn't sit on one individual's shoulders. It is a shared commitment that involves every single person in the organization.
However, there are additional responsibilities that can be divided into three distinct spheres: leadership, managers and HR.
The leadership team has three primary areas of responsibility. The first is the task of developing and communicating a clear mission and set of values that prioritize psychological safety. Second is championing psychological safety as loudly as possible. This includes ensuring the narrative of psychological safety is disseminated throughout the organization and integrated into every aspect of working life, from discussions in leadership meetings, team meetings and one-on-one meetings, to ensuring maximum attendance at training events and organization-wide completion of psychological safety annual assessments. Last, it is important that they lead the way in cultivating a culture characterized by effective communication, mutual respect and collaboration, where diverse perspectives are valued and all employees are treated with dignity and respect.
Managers have five primary areas of responsibility. Firstly, they are expected to lead by example and model the behavior they expect from their team members. This involves embracing vulnerability and sharing their own experiences, thereby creating a culture of openness and trust. Secondly, they should encourage open communication and active listening within their teams, to create a safe space for individuals and build trust. Thirdly, a key element of their role involves providing feedback and support to their team members, to help them grow and thrive in the organization. Fourthly, managers play a pivotal role in championing diversity and inclusion. This is manifested through their hiring and promotion practices, recognizing the value and importance of individuals with different backgrounds, skill sets and experiences. Lastly, managers are responsible for addressing any incidents of conflict or harassment promptly and taking a strong stance against these behaviors.
The HR team has several additional responsibilities. These include establishing policies and procedures that support psychological safety, inclusion and equity. They must provide adequate resources and training to support individuals and teams. They are responsible for ensuring all employees have access to confidential resources for support, such as an employee assistance program or counseling services. Monitoring and addressing any issues related to discrimination, harassment or bullying in the workplace need to be prompt and effective. They are tasked with measuring and monitoring psychological safety and taking action to address any concerns or issues, as well as continuously evaluating and improving upon the workplace culture to ensure that it is safe, inclusive and supportive for all employees. It is vital to note that some of these responsibilities are not exclusive to HR, with other members of the organization playing an active role in these efforts.
Achieving psychological safety requires collective action and teamwork. The learning and development team, well-being team, managers and employees each hold specific roles and responsibilities within this collaborative effort, with everyone's involvement equally crucial.
Creating an environment where everyone can thrive hinges on the active participation of each and every individual.
This is an edited extract from The Authentic Organization: How to Create a Psychologically Safe Workplace, by Gina Battye - published by Wiley, June 2024, and available wherever books and eBooks are sold.
