If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights
- Written by: Justin Wastnage, Adjunct Industry Fellow, Griffith Institute for Tourism, Griffith University
Jax10289/ShutterstockThe financial difficulties of Rex Airlines, coming so soon after the bankruptcy of Bonza, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights.
In each case, passengers were left with tickets for flights that did not fly. In the case of Rex, tickets were...