FICO Survey: 70% of Australians Prefer to Use Digital Channels to Engage with their Bank During Financial Hardship

FICO Survey: 70% of Australians Prefer to Use Digital Channels to Engage with their Bank During Financial Hardship

Appeal of in-person branch banking fading fast post pandemic

SYDNEY, March 11, 2021 /PRNewswire/ --

Preferred banking customer touchpoints across APAC in December 2020Preferred banking customer touchpoints across APAC in December 2020

Highlights:

  • 70 percent of Australian consumers prefer to use digital channels to engage with their bank during financial hardship.
  • 24 percent of Australians prefer to communicate via...

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